You should receive your order statues including the tracking number via email within 3-5 business days after purchase. Please ensure to check junk/spam folder for any mail notifications. If you still didn't receive your tracking number, please feel free to reach out to us via CONTACT US with your order number. An operation staff will assist you with the investigation.

Please inspect your order upon delivery. If for any reason you are not satisfied with your purchase, you may return the merchandise within 30 days in its original condition. For more information, please refer to our RETURN POLICY page.

All refunds are processed into original payment method. Refund process might take 5-7 business days upon package arrival to our return department and reflect on the bank statement. Shipping and handling fees are not refundable.

Product must be in original packaging, with product tag attached and resalable condition. Products such as but not limited to below list are considering as FINAL SALE and will not eligible for return/exchange.

An exchange is only eligible for certain merchandise. Merchandise can only be exchanged into different color/size with the same price in the same style. If an exchange is not eligible, a refund will be processed instead.

Please report any anomalies or issues within 7 days. If an item arrives damaged, please send an image of the damage with your order number in the subject line to Kachithailnd.com We will further assist you there.

Please report any anomalies or issues within 7 days. If you received the tracking update that your order was delivered but you did not receive your order please check with any neighbors/ doormen/ mailroom personnel who may have picked up your parcel. If it is still not found please email us with the order number and tracking number.